VS CHATBASE — THE WHOLE DESK VS THE BUBBLE

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The short answer

THE SHORT ANSWER

What’s the difference between SupportFlow and Chatbase?

Chatbase is a credit-metered AI chatbot: a chat bubble trained on your content, from $32/mo (700 message credits), with extra credits at $40 per 1,000 and branding removal at $1,188/yr. SupportFlow is a full help center at a comparable flat price: a branded portal on your domain, a searchable knowledge base, AI answers that cite your real docs and screenshots, a ticketing system, and an embeddable widget, from $99/mo. If a chat bubble is all you need, Chatbase does that; if support also means a place to read docs and file tickets, that’s a help center.

00 — THE NUMBERS THAT DIFFER

The numbers

What Chatbase puts on your site — chat, trained on your content1
1 CHAT BUBBLE
What removing “Powered by Chatbase” costs on their plans1
$1,188 /YR THEIR BADGE FEE
SupportFlow: portal + KB + AI answers + tickets + widget, one price
5 SURFACES

01 — WHAT EACH PRICE BUYS

A bubble, or the whole desk.

Chatbase does one thing: an AI chat bubble trained on your content, metered by message credits — $32/mo for 700 credits, $40 per extra 1,000, and $1,188/yr to remove their branding1. It’s good at that job.

But when a customer wants to read the docs, or file a ticket, or find that setup guide again — a bubble has nowhere to put them. SupportFlow ships the whole desk at a comparable price: portal, KB, cited AI answers, tickets, widget.

List prices, itemized. Check them yourself below.

SIMILAR PRICE, DIFFERENT PRODUCT
One month · AI support for one SaaS LIST PRICES AUG 2026

Chatbase — chat bubble1

HOBBY PLAN — 700 MSG CREDITS$32.00
EXTRA CREDITS, PER 1,000$40.00
HELP CENTER PORTAL—
TICKETS—

SupportFlow — whole desk

STARTER FLAT — PORTAL + KB + TICKETS + WIDGET$99.00
750 AI ANSWERS INCLUDED$0.00
TOTAL (OURS)$99.00
FIVE SURFACES · ONE PRICE
THEIR BRANDING REMOVAL: $1,188/YR1 · WHITE-LABEL ON OUR SIDE IS THE AGENCY TIER ($499, 10 PORTALS)

02 — SIDE BY SIDE

Side by side, honestly.

  Chatbase SupportFlow
What it is AI chatbot (“AI agent”) trained on your content — a chat bubble on your site Full help center: branded portal + KB + AI answers + tickets + widget
Pricing model Credit-metered — Free 50, Hobby $32 (700), Standard $120 (4,000), Pro $400 (15,000 credits/mo)1 Flat — $99 (750 answers) or $299 (3,000 answers, unlimited seats)
Extra usage $40 per 1,000 credits, auto-recharge1 $10 per 500 credits ($0.02/answer) — never a penalty rate
Hosted docs portal No — chat only Yes — searchable KB on your domain, built from your URL
Tickets No ticketing system Yes — queue, statuses, email-to-ticket on Team
Screenshots cited in AI answers No — text answers Yes — images and tables survive import and come back inside answers, cited
Remove vendor branding $1,188/yr add-on1 White-label is the Agency tier — $499/mo, 10 client portals

Competitor figures are list prices, and feature rows reflect each vendor’s published docs and pricing pages, as of August 2026 — sources below. Vendors change; verify current numbers before you decide. We’ll keep this table honest; tell us if it drifts.

FAQ — BEFORE YOU SWITCH

Bubble-or-desk questions, answered.

If you want AI chat on your site, both do that. The difference is everything around the chat: SupportFlow also ships a branded docs portal, a searchable knowledge base, and a ticketing system — the places your customers go when chat isn’t enough. Chatbase is a chatbot; this is a help center.

Chatbase meters message credits: 700 on the $32 Hobby plan, $40 per extra 1,0001. SupportFlow includes 750 AI answers at $99 and 3,000 at $299 — and browsing, search, and tickets never use credits.

Yes. Point SupportFlow at the same URLs and documents — the difference is what survives. Screenshots, diagrams, and tables are preserved, vision-captioned, and cited inside answers, so the AI can show the button instead of describing it.

LAST BAND — RUN THE TEST YOURSELF

Same chat. Plus the desk behind it.

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